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14-1
14
RMX Utilities
System Alerts
When an error occurs in the system, the System Alerts function will be
activated. RMX 1000 will record the system alert information and generate a
report file in the *.txt format.
When a system error occurs, the system alert area blinks red until the
problem is solved.
To view the system alert, click the blinking System Alerts bar on the
left-bottom of the page to open the System Alerts pane. It shows all the
unresolved event information.
Figure 14-1 System Alerts
Table 14-1 System Alert Parameters
Parameter Description
Time
Shows the date and time when the error occurred. It also
shows a severity level identifier for each error (see item Level
below)
Level
Shows the severity level of the error (Major, Minor or Startup),
each level corresponds to an identifier:
- Major error
- Minor error
- Startup error
Description Shows the reason of the error with more details
To download the System Alerts report file to your local computer, click the
button.
- RMX 1000 1
- User Guide 1
- Table of Contents 4
- System Overview 10
- Chapter 1 – System Overview 11
- RMX 1000 Main Features 12
- IVR-Enabled Conferencing 13
- Recording Link 13
- User Interfaces 14
- Full Integration with CMA 14
- First Time Installation and 16
- Configuration 16
- Configuration Preparations 17
- First Time Configuration 18
- Synchronizing System Time 25
- Basic Operation 28
- Chapter 3 – Basic Operation 29
- Pane Layout 30
- Common Operations 31
- Right-click Shortcut Menu 32
- Pane Sizing 32
- Confirm/Cancel 32
- Shortcut Windows Operations 32
- Starting a Conference 33
- H.323 Endpoint 34
- SIP Endpoint 35
- Using the Remote Control 39
- Conference Profiles 40
- General Settings 42
- Video Quality 43
- Video Settings 46
- Figure 4-4 Video Settings 47
- Conference Skin Settings 48
- Conference Recording 49
- Message Overlay 51
- Site Name 52
- Advanced Options 52
- Modifying a Profile 53
- Deleting a Profile 53
- Setting a Default Profile 53
- DTMF Code Setting 55
- Recording Control 56
- Recording Properties 57
- Meeting Rooms 58
- Modifying a Meeting Room 61
- Deleting a Meeting Room 61
- Reservations 62
- List View 63
- Adding a Reservation 64
- Reserving a Daily Conference 65
- Address Book 68
- Chapter 8 – Address Book 71
- Defining a Participant Group 73
- Deleting a Participant/Group 74
- Directory Service 75
- LDAP Server 76
- Viewing the Global Directory 77
- Searching Directory Entries 78
- Conference Control 81
- Setting the Talk Hold Time 82
- Changing Conference layout 82
- Setting the Site Name 84
- Participant Monitoring 85
- Participant Control 87
- Control Operations 88
- Users and Connections 92
- User List 93
- Defining New User 93
- Deleting User 94
- Modifying User Password 94
- Viewing User Connection 95
- IP Service Settings 96
- LAN Setting 97
- Routers 98
- Gatekeeper 99
- SIP Server 100
- Polycom RMX 1000 User Guide 102
- Parameter Description 105
- IVR Service 106
- Default IVR Information 107
- Customizing IVR Information 108
- Recording an Audio Message 109
- Figure 12-5 Save the Format 111
- Polycom MCU products 112
- CDR Files 114
- Viewing CDR Records 115
- Saving CDR Records 116
- RMX Utilities 118
- H.323/SIP Link 119
- System Time 119
- Customization 120
- Modifying Language 121
- Setting System Name 121
- Setting Skins 121
- Security Setting 123
- Setting Traps 126
- Product Activation 127
- Device Upgrade 132
- System Recovery 133
- Signaling and Hardware 138
- Monitoring 138
- Hardware Monitor 139
- Personal Conference 142
- Manager (PCM) 142
- Viewing the PCM Interface 143
- PCM Operations 145
- Click & View 148
- Camera Control 149
- Inviting Participant 151
- Participant mute/status 152
- Recording a Conference 153
- Disconnect Participant 153
- Terminate Conference 153
- Appendix A: Connection 154
- Failure Diagnosis 154
- Appendix B: 156
- Telnet/Terminal Commands 156
- Command Introduction 157
- View Device Information 158
- Idle Timeout Setting 158
- Reboot Device 158
- Restore Password 158
- Restore System Configuration 158
- Clean Key Code 159
- Telnet Setting 159
- LPR Setting 159
- Password Modification 159
- Network Setting 160
- Appendix C: Glossary 162
- Third Party Software 166
- Licenses 166
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