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ViewStation EX User Guide
24 www.polycom.com
Help Topics
To access the Help screen:
Click the Help icon.
Figure 1-2. Help Screen (Topics)
Select the appropriate help topic from this screen. The topics
provide assistance with basic system usage.
Troubleshooting
This section contains basic troubleshooting information. For more
detailed information, refer to the Troubleshooting
chapter.
General
Following are the most-often encountered problems and their
solutions.
Remote control is not working.
Make sure the batteries are installed. Make sure you are pointing the
remote control at the system’s IR detector. If battery power is low, a
low battery icon appears on the main screen.
- ViewStation 1
- User Guide 1
- Trademark Information 2
- Patent Information 2
- Environment 5
- Contents 7
- © Polycom, Inc. 2003 v 7
- Chapter 8 - Troubleshooting 9
- Appendix A - Screen Reference 10
- List of Figures 13
- List of Tables 17
- Feature Highlights 20
- © Polycom, Inc. 2003 19 21
- What is in the Box? 22
- Help Topics 26
- Troubleshooting 26
- © Polycom, Inc. 2003 25 27
- 26 www.polycom.com 28
- ❑ Description of the issue 29
- ❑ Network information 30
- Installing the ViewStation EX 31
- Television Monitors 32
- Network Interfaces 32
- Power Source 33
- Integrated Cameras 34
- NT-1 Device 34
- Equipment Installation 35
- © Polycom, Inc. 2003 35 37
- © Polycom, Inc. 2003 37 39
- 38 www.polycom.com 40
- 40 www.polycom.com 42
- Document Camera 44
- Visual Concert DC 44
- Visual Concert FX 44
- ShowStation IP 45
- 44 www.polycom.com 46
- 46 www.polycom.com 48
- 48 www.polycom.com 50
- 50 www.polycom.com 52
- 52 www.polycom.com 54
- 54 www.polycom.com 56
- ViewStation EX system 58
- Initial System Setup 59
- First System Screens 61
- 60 www.polycom.com 62
- Setting your Call Preferences 64
- OneDial Preferences 65
- Setup for IP (H.323) Calls 66
- Setting up a Gatekeeper 67
- 66 www.polycom.com 68
- Setting Video Network Options 71
- © Polycom, Inc. 2003 71 73
- © Polycom, Inc. 2003 73 75
- © Polycom, Inc. 2003 75 77
- © Polycom, Inc. 2003 77 79
- Adding a Telephone Number 80
- Setting up the Firewall 81
- Verifying Initial Setup 82
- Network Line Check Indicators 83
- ISDN Line Check Indicators 83
- Gatekeeper Status Indicators 84
- Advanced Configuration for 85
- 84 www.polycom.com 86
- 86 www.polycom.com 88
- 88 www.polycom.com 90
- 90 www.polycom.com 92
- 92 www.polycom.com 94
- 94 www.polycom.com 96
- Overview 98
- About Polycom OneDial 99
- ViewStation EX User Guide 100
- 98 www.polycom.com 100
- ❑ Gateway Number Type 102
- Figure 4-8. Gateway Screen 103
- 102 www.polycom.com 104
- 104 www.polycom.com 106
- Selecting Dialing Speeds 108
- © Polycom, Inc. 2003 107 109
- Setting the Calling Profile 110
- © Polycom, Inc. 2003 109 111
- © Polycom, Inc. 2003 111 113
- © Polycom, Inc. 2003 113 115
- © Polycom, Inc. 2003 115 117
- © Polycom, Inc. 2003 117 119
- 118 www.polycom.com 120
- 120 www.polycom.com 122
- 122 www.polycom.com 124
- 124 www.polycom.com 126
- 126 www.polycom.com 128
- Dialing Rules 2 130
- © Polycom, Inc. 2003 129 131
- © Polycom, Inc. 2003 131 133
- © Polycom, Inc. 2003 133 135
- © Polycom, Inc. 2003 135 137
- © Polycom, Inc. 2003 137 139
- Configuring SNMP Preferences 140
- © Polycom, Inc. 2003 139 141
- © Polycom, Inc. 2003 141 143
- Using the ViewStation EX 145
- Remote Control 146
- © Polycom, Inc. 2003 145 147
- © Polycom, Inc. 2003 147 149
- Video Calls 150
- © Polycom, Inc. 2003 149 151
- Using Two Numbers 153
- 152 www.polycom.com 154
- Placing a Speed-Dial Call 156
- © Polycom, Inc. 2003 155 157
- Ending a Video Call 159
- © Polycom, Inc. 2003 159 161
- Address Book 163
- 162 www.polycom.com 164
- Transferring the Address Book 166
- Using the Global Address Book 167
- 166 www.polycom.com 168
- Selecting a Far-Site Camera 170
- © Polycom, Inc. 2003 169 171
- © Polycom, Inc. 2003 171 173
- Controlling Sound 175
- 174 www.polycom.com 176
- 176 www.polycom.com 178
- Using the Graphics Cursor 181
- 180 www.polycom.com 182
- Multipoint Calls (Optional) 184
- Before you Begin 185
- Multipoint Downspeeding 186
- © Polycom, Inc. 2003 185 187
- © Polycom, Inc. 2003 187 189
- 188 www.polycom.com 190
- 190 www.polycom.com 192
- Mixed Protocol Dialing 194
- Additional Information 195
- Multipoint Viewing Modes 196
- Mode Description 197
- 196 www.polycom.com 198
- Using the Meeting Password 200
- Meeting Password Settings 201
- Password 201
- © Polycom, Inc. 2003 201 203
- © Polycom, Inc. 2003 203 205
- Dial-In Calling (Optional) 207
- 206 www.polycom.com 208
- Conference on Demand (COD) 211
- COD User Interface Screens 212
- ❑ Never 213
- ❑ Always 213
- Streaming Video 214
- Configuring Streaming Options 215
- 214 www.polycom.com 216
- Data Conferencing 218
- Using a ShowStation IP 219
- Using Microsoft NetMeeting 219
- People+Content 220
- Using the System with a PC 221
- © Polycom, Inc. 2003 221 223
- © Polycom, Inc. 2003 223 225
- Configuring your Web Browser 227
- Netscape Configuration 228
- 1. Launch your Web browser 229
- 2. Select Edit from the menu 229
- To set the cache: 229
- Accessing the Web Interface 230
- Features of the Web Interface 231
- 230 www.polycom.com 232
- 232 www.polycom.com 234
- Figure 7-3. pcPresent Screen 236
- © Polycom, Inc. 2003 235 237
- © Polycom, Inc. 2003 237 239
- Viewing a Slide Presentation 240
- © Polycom, Inc. 2003 239 241
- © Polycom, Inc. 2003 241 243
- PC-Resident Applications 245
- 244 www.polycom.com 246
- Accessing NetMeeting 248
- © Polycom, Inc. 2003 247 249
- 248 www.polycom.com 250
- 250 www.polycom.com 252
- Open and Save Profiles 254
- © Polycom, Inc. 2003 253 255
- System Diagnostics 257
- Virtual Remote Control 258
- Send a Message 259
- Call Detail Report (CDR) 260
- © Polycom, Inc. 2003 259 261
- Streaming 263
- 262 www.polycom.com 264
- General 266
- Symptom Cause Solution 267
- Network and Communications 271
- LAN/Intranet 274
- Presentations 275
- 276 www.polycom.com 278
- © Polycom, Inc. 2003 279 281
- Advanced Network Statistics 283
- 282 www.polycom.com 284
- Generate Tone 286
- Near End Loop 287
- Far End Loop 288
- Reset System 288
- User Setup Screen Reference 289
- 288 www.polycom.com 290
- 290 www.polycom.com 292
- Admin Setup Screen Reference 294
- General Setup 295
- 294 www.polycom.com 296
- BRI Video Network Screens 298
- © Polycom, Inc. 2003 297 299
- LAN Setup Screens 300
- © Polycom, Inc. 2003 299 301
- Data Conference 303
- 302 www.polycom.com 304
- Telephone & Audio 306
- Video and Cameras Screens 307
- TV Monitors 308
- Graphics Monitor 309
- EX VGA Monitor 310
- © Polycom, Inc. 2003 309 311
- VGA Input Calibration 313
- Security 314
- Crypto Resync Pulse 315
- Software and Hardware Screens 315
- Software 316
- Hardware Information 316
- Send Address Book 317
- Far Site Software Update 317
- System Options 317
- 316 www.polycom.com 318
- 318 www.polycom.com 320
- Interoperability 322
- Firewall/NAT Interoperability 323
- 322 www.polycom.com 324
- ° Field of View 326
- ° (up/down) 326
- ° (left/right) 326
- Table C-2 331
- ViewStation EX User Guide 332
- 330 www.polycom.com 332
- Security Screens 334
- PMAC Security Features 335
- 334 www.polycom.com 336
- Digest Implementation 338
- Adtran 512 338
- Disabling Mixed Protocols 339
- Telnet and FTP Timeout 339
- 338 www.polycom.com 340
- Warranty 342
- EEA Regulatory Notices 344
- Special Safety Instructions 346
- Installation Instructions 346
- Numerics 347
- 346 www.polycom.com 348
- 348 www.polycom.com 350
- 350 www.polycom.com 352
- 352 www.polycom.com 354
- 354 www.polycom.com 356
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