MGC 25 Getting Started GuideVersion 9.0.4| August 2010 | DOC2232A

MGC-25 Getting Started Guide1-2Safety RequirementsFor your protection, please read these safety instructions completely before operating the equipment

MGC-25 Getting Started Guide8-6MCU System ConfigurationYou can view the overall MGC-25 system configuration. The system configuration information indi

Chapter 8 - MGC-25 Management Tools8-7The System Configuration dialog box opens.The following information is displayed:Table 8-3: System Configuration

MGC-25 Getting Started Guide8-8IP - Max IP Participants according to ratesThe total number of participants that can connect to the system per connecti

Chapter 8 - MGC-25 Management Tools8-9MCU Card ManagementThe following task may be performed to manage the MCU cards:• Listing the installed modules•

MGC-25 Getting Started Guide8-10The MGC-25 can contain several cards, as listed in Table 8-4:When double-clicking the Cards icon in the Browser pane,

Chapter 8 - MGC-25 Management Tools8-11For additional information, see the MGC Manager Administrator’s Guide, Chapter 4.The configuration of each card

MGC-25 Getting Started Guide8-12Viewing Module ParametersEach card is automatically identified by the system, as well as the versions of the programs

Chapter 8 - MGC-25 Management Tools8-13The system indicates the physical slot in which the card is inserted, the card's type, hardware version an

MGC-25 Getting Started Guide8-14MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation. To view

Chapter 8 - MGC-25 Management Tools8-15The following columns appear in the Faults report:Table 8-6: Faults ColumnsField DescriptionTime Lists the date

Chapter 1 - Before You Begin1-3General Site RequirementsThis section describes the requirements your site must meet for the safe installation and oper

MGC-25 Getting Started Guide8-162. You can save the Faults report to a text file. To do so, click the Save to file button.The Save As dialog box opens

Chapter 8 - MGC-25 Management Tools8-17Reset MCUThe Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware

MGC-25 Getting Started Guide8-18

A-1AAppendix A: Default TemplatesFive default Reservation templates are installed with the MGC Manager:• Audio (Default-Audio)• COP (Default_COP)• Vid

MGC-25 Getting Started GuideA-2Default-Audio - Conference Template PropertiesParameter ValueGeneralName Default_AudioDuration 2:00 HoursBilling (empty

Appendix A: Default TemplatesA-3Msg Service Name (empty - the default service is selected)VTX 1000 NoOn Hold NoEnable Invite NoSilenceIT NoLabel [Non

MGC-25 Getting Started GuideA-4Allow undefined Participants Yes (disabled)Min Participants 3Max Participants AutoPre-Defined Participants File (as pre

Appendix A: Default TemplatesA-5Default_COP - Conference Template PropertiesParameter ValueGeneralName Default_COPDuration 2:00 HoursBilling (empty)E

MGC-25 Getting Started GuideA-6Video Rate In/Out (empty - disabled)Msg Service Type NoneConference On Port YesEncryption NoSilenceIT No (disabled)VTX

Appendix A: Default TemplatesA-7End Time Alert Tone Yes - 5 MinExit Tone/Roll Call announcement YesTalk Hold Time 1.5 SecAudio Mix Depth 3 SitesPro-

MGC-25 Getting Started Guide1-4MGC-25 SpecificationsTable 1-1 lists the specifications of the MGC-25 unit.Table 1-1: MGC-25 Unit SpecificationsPhysica

MGC-25 Getting Started GuideA-8Speaker Notation YesAuto Layout NoVideo Layout 5+Same Layout Yes (disabled)Lecture Mode [None]Meet Me Per ConfMeeting R

Appendix A: Default TemplatesA-9Default_Video - Conference Template PropertiesParameter ValueGeneralName Default_VideoDuration 2:00 HoursBilling (emp

MGC-25 Getting Started GuideA-10Video Rate In/Out (empty - disabled)Msg Service Type NoneConference on Port NoEncryption NoSilenceIT No (disabled)VTX

Appendix A: Default TemplatesA-11End Time Alert Tone Yes - 5 MinExit Tone/Roll Call announcement YesTalk Hold Time 1.5 SecAudio Mix Depth 3 SitesPro

MGC-25 Getting Started GuideA-12Speaker Notation YesAuto Layout NoVideo Layout 5+Same Layout NoLecture Mode [None]Meet Me Per ConfMeeting Room - Limit

Appendix A: Default TemplatesA-13Software CP - Conference Template PropertiesParameter ValueGeneralName SW CPDuration 2:00 HoursBilling (empty)Entry

MGC-25 Getting Started GuideA-14Video Rate In/Out (80 Kbps / 320 kbps- disabled)Msg Service Type NoneConference on Port No (disabled)Encryption NoSile

Appendix A: Default TemplatesA-15End Time Alert Tone Yes - 5 MinExit Tone/Roll Call announcement YesTalk Hold Time 1.5 SecAudio Mix Depth 3 SitesPro

MGC-25 Getting Started GuideA-16Speaker Notation No (disabled)Auto Layout No (disabled)Video Layout 2Same Layout Yes Lecture Mode [None] (disabled)Mee

Appendix A: Default TemplatesA-17Video-Switch - Conference Template PropertiesParameter ValueGeneralName Video-SwitchDuration 2:00 HoursBilling (empt

Chapter 1 - Before You Begin1-5External CommunicationsData rates 6 Kbps–1920 Kbps (E1)Network interfaces ISDN: T1 PRI, E1 PRI, Multirate ISDN (H0), NF

MGC-25 Getting Started GuideA-18Video Rate In/Out (empty - disabled)Msg Service Type NoneConference on Port No (disabled)Encryption NoSilenceIT No (di

Appendix A: Default TemplatesA-19End Time Alert Tone Yes - 5 MinExit Tone/Roll Call announcement YesTalk Hold Time 1.5 SecAudio Mix Depth 3 SitesPro

MGC-25 Getting Started GuideA-20Speaker Notation No (disabled)Auto Layout No (disabled)Video Layout 1 (full screen)Same Layout Yes Lecture Mode [None]

MGC-25 Getting Started Guide1-6

2-12Hardware Description and InstallationBe sure to follow the safety precautions on page 1-2 before installing your system. Hardware DescriptionFront

MGC-25 Getting Started Guide2-2Rear PanelThe MGC-25 rear panel includes interfaces for two PRI connections, two LAN connections, one Control LAN conne

Chapter 2 - Hardware Description and Installation2-3MGC-25 LCD Display WindowOpen the panel door to access buttons for scrolling through the LCD scree

MGC-25 Getting Started Guide2-4System Idle DisplayWhen there are no actions being performed via the LCD Display or no alarms detected, the following i

Chapter 2 - Hardware Description and Installation2-5Active Alarms To access the Active Alarms, select the first option from the MGC-25 Main menu.If th

Trademark InformationPolycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service

MGC-25 Getting Started Guide2-6To return to the Main Menu, use the left/right ( / ) buttons to highlight the OK option, and then press the Select ( )

Chapter 2 - Hardware Description and Installation2-7To save the values and reset the system, use the left/right ( / ) buttons to select OK, and then p

MGC-25 Getting Started Guide2-8Hardware InstallationInstalling the MGC-25 in a RackThere are two methods to install the system in a rack:• Install bra

Chapter 2 - Hardware Description and Installation2-9Placing the MGC-25 on a DesktopPlace the system on a secure, flat and clean surface and avoid plac

MGC-25 Getting Started Guide2-10Powering Up the System1. Make sure the power cable is connected to the system and to a grounded power outlet.2. Press

3-13Initial System SetupThe MGC-25 requires basic configuration before you can start running conferences.Initial IP ConfigurationThe system is shipped

MGC-25 Getting Started Guide3-22. Start by modifying the IP Address.Using the Left/Right buttons, move to the desired number to modify.3. Using the up

Chapter 3 - Initial System Setup3-3Installing the MGC ManagerTo set up conferences and to control the MGC unit you must install the MGC Manager softwa

MGC-25 Getting Started Guide3-44. Click Yes to agree to the terms of the agreement or No to exit the installation.If you clicked Ye s, the Welcome wi

Chapter 3 - Initial System Setup3-5At the end of the installation procedure, the Setup Complete window opens.8. Click Finish. The MGC Manager software

Regulatory NoticesUnited States Federal Communication Commission (FCC)Part 15: Class A Statement. This equipment has been tested and found to comply w

MGC-25 Getting Started Guide3-6Starting the MGC ManagerThe MGC Manager can connect to several MGC units simultaneously. The first time you run the MGC

Chapter 3 - Initial System Setup3-7Defining an MCUTo define a new MCU:1. In the Browser pane, right-click the MCU Network icon, and then click New MCU

MGC-25 Getting Started Guide3-8Connecting to an MCUOnce the MCU connection parameters are defined, the MGC Manager can be connected to all defined MCU

Chapter 3 - Initial System Setup3-9Configuring the Network ServicesIf no Network Services have been configured, depending on your system configuration

MGC-25 Getting Started Guide3-10You can start the configuration process in any order, by clicking the appropriate Network button.To configure the IP N

Chapter 3 - Initial System Setup3-112. Define the following parameters:Table 3-1: IP Configuration ParametersField DescriptionIP Service NameEnter a n

MGC-25 Getting Started Guide3-12DNS Server IP AddressIf DNS – Specify was selected, this field is mandatory. Enter the IP address of the primary DNS s

Chapter 3 - Initial System Setup3-133. Click OK.If your system supports only IP networks, a confirmation message is displayed.4. Click OK to confirm.I

MGC-25 Getting Started Guide3-14The ISDN Configuration dialog box opens.2. In the ISDN Service Name box, enter a name or use the default name (ISDN De

Chapter 3 - Initial System Setup3-159. Click OK.The Network Configuration dialog box closes and the new Network Services appear in the Network Service

Regulatory NoticesRussian Communication CertificateMGC-25 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-

MGC-25 Getting Started Guide3-16Modifying Network Services To make changes in the IP and ISDN configurations, right-click the MCU and select Fast Conf

4-14Conference TypesDifferent conference types are available according to their initiation modes: reservationless conferences and scheduled conference

MGC-25 Getting Started Guide4-2database application whether a conference with a specific Numeric ID may be started. This is the method used with Windo

Chapter 4 - Conference Types4-3Video Conference AttributesThere are four general types of video conferences:• Video Switching - A conference in which

MGC-25 Getting Started Guide4-4Entry QueueAn Entry Queue is a special routing lobby that is used for routing participants to their target conferences.

5-15Basic OperationThis chapter describes how to start, monitor and manage On Going Conferences.Reservation TemplatesA Reservation template includes t

MGC-25 Getting Started Guide5-2Starting a ConferenceYou can start an On Going Conference from one of the default Reservation templates provided with t

Chapter 5 - Basic Operation5-34. Right-click the icon of the appropriate Reservation template to start, and then click Start Immediately. If more than

MGC-25 Getting Started Guide5-4Viewing the Conference Dial-in PropertiesThe dial-in numbers and passwords needed to enter a conference, including IP N

Chapter 5 - Basic Operation5-5Connecting to a Conference/Entry QueueDefined dial-in participants can connect to any conference by dialing the conferen

iTable of ContentsBefore You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1System Overview . . . . . . . . . . . .

MGC-25 Getting Started Guide5-6For example, if the IP Network Service prefix is 27, the conference Numeric ID is 1478 and the conference name is ‘MARK

Chapter 5 - Basic Operation5-7Monitoring On Going ConferencesYou can monitor conferences and perform various operations while conferences are running.

MGC-25 Getting Started Guide5-8Monitoring a ConferenceWhen you click a conference icon, the conference appears in the Status pane. However, to get mor

Chapter 5 - Basic Operation5-9The Participant Monitoring Filter dialog box opens.4. Select the appropriate check boxes that indicate the statuses to m

MGC-25 Getting Started Guide5-10The conference and participant details appear in the Monitor pane.The Status and Monitor panes take the form of a tabl

Chapter 5 - Basic Operation5-112. Expand the On Going Conference or Reservation to list its participants.The participants are listed below the confere

MGC-25 Getting Started Guide5-12Participant Level MonitoringIn addition to the data that appears in the Status and the Monitor panes, you can view det

Chapter 5 - Basic Operation5-13Operations Performed During On Going ConferencesThe following operations can be performed during On Going Conferences:•

MGC-25 Getting Started Guide5-14To define a new participant in a conference:1. List the On Going Conferences.2. Right-click the icon of the conference

Chapter 5 - Basic Operation5-153. In the Name box, enter the participant’s name.4. For video participants using H.221 aggregation, enter the phone num

MGC-25 Getting Started GuideiiDefining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7Connecting to an MCU

MGC-25 Getting Started Guide5-16b. If you are defining an H.323 participant:In the Participant IP box, enter the IP address of the participant’s endpo

Chapter 5 - Basic Operation5-173. Click the Participants tab to add participants to the conference.The Properties - Participants dialog box opens.4. I

MGC-25 Getting Started Guide5-18Making Dial-Out ConnectionsWhen the Dial-Out Manually option is selected for the conference, the operator connects the

Chapter 5 - Basic Operation5-19Disconnecting ParticipantsWhen a participant does not need to continue in a conference, you can disconnecting or delete

MGC-25 Getting Started Guide5-20To delete a participant: 1. In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and th

Chapter 5 - Basic Operation5-21To mute a participant using MGC Manager:• In the Monitor or the Status pane, right-click the participant icon, and then

MGC-25 Getting Started Guide5-22To Lock or Unlock a conference:• Right-click the conference icon, and then click Lock Conference or Unlock Conference.

Chapter 5 - Basic Operation5-23To change the duration of an On Going Conference:1. In the Browser, Monitor or Status panes, right-click the conference

MGC-25 Getting Started Guide5-244. Click OK.The Conference Properties dialog box closes. The conference’s duration is changed.Terminating a Conference

Chapter 5 - Basic Operation5-25Changing the Layout in a Continuous Presence ConferenceYou can select a particular Video Layout (that is a specific arr

iiiChanging the Layout in a Continuous Presence Conference 5-25Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1Defining

MGC-25 Getting Started Guide5-26

6-16Defining a New Audio ConferenceThe following entities can be defined for Audio Only conferencing:• Define an Audio Only Entry Queue• Define an On

MGC-25 Getting Started Guide6-2The Entry Queue Properties dialog box opens.3. In the Name box, specify a name for the Entry Queue using up to 20 chara

Chapter 6 - Defining a New Audio Conference6-39. If you selected the IP Only option, you can select the Entry Queue to be Encrypted, and you can selec

MGC-25 Getting Started Guide6-4The New Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list.To set the Audio Only Entry Qu

Chapter 6 - Defining a New Audio Conference6-5Defining an On Going Audio ConferenceThe following procedure describes the main parameters required to d

MGC-25 Getting Started Guide6-63. If Audio Look & Feel is not set for the MCU in the Media box, select Audio to define an Audio Only conference an

Chapter 6 - Defining a New Audio Conference6-710. Click the Settings tab.The Properties - Settings dialog box opens.Parameters in the Conference Prope

MGC-25 Getting Started Guide6-813. If you want to set up advanced parameters, click the Advanced button on either pane. For more information, see the

Chapter 6 - Defining a New Audio Conference6-9Defining a New Audio Only Meeting RoomA Meeting Room is a conference reservation without allocated resou

MGC-25 Getting Started Guideiv

MGC-25 Getting Started Guide6-105. Usually Meeting Rooms include undefined participants. However, it is possible to add defined participants from the

Chapter 6 - Defining a New Audio Conference6-119. Select the Limited Sequences check box, to limit the number of times that the Meeting Room can be ac

MGC-25 Getting Started Guide6-12

7-17Defining a New Video ConferenceThe following entities can be defined for Audio Only conferencing:• Define a Video Entry Queue• Start an On Going V

MGC-25 Getting Started Guide7-2To define a new Video Entry Queue:1. Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and SIP Factories

Chapter 7 - Defining a New Video Conference7-34. In the Entry Queue Service box select a predefined Entry Queue Services that will be used to play aud

MGC-25 Getting Started Guide7-4The new Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list.Setting an Entry Queue as Defa

Chapter 7 - Defining a New Video Conference7-5Creating a Target Conference from an Entry QueueYou can create a new On Going conference or Reservation

MGC-25 Getting Started Guide7-6Creating an On Going Video ConferenceThe following procedure describes the main parameters required to set up a Video C

Chapter 7 - Defining a New Video Conference7-74. In the User Defined Fields boxes, enter the requested information (if required).5. Change the Confere

1-11Before You BeginThis Getting Started Guide provides information on installation and basic operation of your MGC-25. For more information on defini

MGC-25 Getting Started Guide7-812. Optional. In the Web/Chairperson Password box, enter the chairperson password (if this option is enabled in the IVR

Chapter 7 - Defining a New Video Conference7-9connect participants to the conference at this line rate or lower, according to their individual capabil

MGC-25 Getting Started Guide7-10Conference Properties - General tab. For more information about COP, see “Video Conference Types” on page 4-3.19. To f

Chapter 7 - Defining a New Video Conference7-11Alternatively, select the Auto Layout check box to have the system automatically and dynamically displa

MGC-25 Getting Started Guide7-12Defining a New Video Meeting RoomA Meeting Room is a conference reservation without resource allocation, whose default

8-18MGC-25 Management ToolsVarious management tools are available to the MGC-25. For details on other management tools, see the MGC Administrator’s Gu

MGC-25 Getting Started Guide8-2The Resource Report dialog box opens. The following information is displayed:Table 8-1: Resource Report Total Participa

Chapter 8 - MGC-25 Management Tools8-32. To view participant resources per network type and connection rate, click the Details button.The Resource Rep

MGC-25 Getting Started Guide8-4changes. Resources are shown by their actual port numbers, listing both the Assigned or Available number of ports.IPIn

Chapter 8 - MGC-25 Management Tools8-5IP ParticipantsIP Participants - VOIP The number of participant resources that are assigned/available for IP par